Refund Policy
REFUNDS AND CANCELLATIONS
REFUNDS
Due to the nature of our products, we do not offer a returns policy. This is owing to two factors set out below:
- the perishable nature of our products
- in the interest of hygiene and food safety
If for any reason your item/s arrive faulty or damaged, please get in touch with us by emailing hello@joobjoobs.com so that we can assist you and remedy the situation quickly.
CANCELLATIONS
If you change your mind about an order, please let us know as soon as possible as it might be possible for us to cancel your order and refund you in full. Please note that once you have received a dispatch email, we will not be able to cancel and refund your order and the goods will be non-returnable.
SUBSTITUTIONS
Every effort shall be made by Joob Joobs to send all orders as described on the website, however, occasionally product styles, colours and sizes may vary - this includes both the product and associated packaging. In such cases, we reserve the right to substitute items of the same or higher value or quality with prior notice. By placing an order on our website, you are agreeing that product substitutions may occur.
COMPLAINTS
In the unlikely event that you wish to make a complaint, please feel free to contact us by emailing hello@joobjoobs.com. We will aim to respond to your complaint with a resolution within 2 working days. Please note that during our peak times our response times may vary.
ALLERGENS
Some of our products directly contain or may contain allergens. Please visit individual product pages for full ingredients and allergen information. If you have any questions relating to our ingredients, allergen or nutritional information, please feel free to contact us by emailing hello@joobjoobs.com.
PROMOTIONS & OFFERS
From time to time, we may advertise discount vouchers, free delivery codes or implement site-wide or product specific sales. We reserve the right to withdraw any such codes, offers, discounts or sale pricing with immediate effect and without prior notice.
Joob Joobs accepts no liability for discount codes and vouchers advertised on third party websites and as such, has no obligation to honour them.